Returns & Exchanges

The Taylor Swift Official Store AU is committed to providing fans with high-quality merchandise; if you are not satisfied with your fashion purchase, you may return it within 30 days of delivery for a refund or exchange. Please ensure all apparel remains in its original, unwashed condition with all tags attached to be eligible for processing.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring the return authorization form is included inside the parcel to avoid processing delays.

• 3.
  Ship the Parcel

  Affix the provided shipping label to your package and drop it off at any Australia Post location, keeping a copy of your tracking number for reference.

• 4.
  Processing and Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or dispatch your exchange items within 7-10 business days.