Frequently Asked Questions
Everything you need to know about shopping at the Taylor Swift Official Store AU.
How long will it take for my order to arrive?
For Australian orders, standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. Please note that pre-order items will ship according to the date listed on the product page.
What is your return policy for apparel and merchandise?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached. Note that certain limited edition items or digital products may be final sale.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our distribution center for processing. Therefore, we are generally unable to make changes or cancellations. Please double-check your size and shipping address before confirming your purchase.
Do you ship internationally from the Australian store?
The Taylor Swift Official Store AU primarily serves customers within Australia and New Zealand. For orders to other regions, please visit the official store dedicated to your specific country or territory.
How do I care for my Taylor Swift apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your items inside out in cold water and tumble drying on low heat or air drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.